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Self Service Password Reset

To perform a Self Service Password Reset:

  • Navigate to Vista Exchange login page at https://ve.ep.com.

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  • Click the Forgot Password link.

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  • Under Password Reset Email, enter your Username.

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  • Click the Send Email button.

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    An email will be sent to the email address that is associated with your Vista Exchange account.

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  • Navigate to your email inbox and open the message from Entertainment Partners.

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    NOTE: If you do not receive an email within a few minutes, check your email’s spam folder. You may also contact support at 818 955 6300, or by email at support@ep.com.

  • Click the Click Here to Reset Password button.

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    The New Password page will appear.

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  • Create and enter a password in the Create a new password field by using the following criteria:

    Password Rules:
    Cannot use 9 prior passwords
    Cannot use your name or username

    Must Contain at Least:
    1 uppercase and 1 lowercase letter
    9 characters
    1 number
    1 symbol

    A check sign will indicate your password meeting the required criteria.

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  • Enter your password again in the Confirm your new password field to confirm.

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  • Once finished, click the Reset Password button.

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    A confirmation message will appear in the top right of your screen once your password has been reset.

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  • Proceed to signing in using your new password.

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