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Self Service Password Reset

To perform a Self Service Password Reset:

1. Navigate to Vista Exchange login page at https://ve.ep.com.

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2. Click the Forgot Password link.

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3. Under Password Reset Email, enter your Username.

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4. Click the Send Email button.

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An email will be sent to the email address that is associated with your Vista Exchange account.

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5. Navigate to your email inbox and open the message from Entertainment Partners.

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NOTE: If you do not receive an email within a few minutes, check your email’s spam folder. You may also contact support at 818 955 6300, or by email at support@ep.com.

 

6. Click the Click Here to Reset Password button.

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The New Password page will appear.

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7. Create and enter a password in the Create a new password field by using the following criteria:

Password Rules:
Cannot use 9 prior passwords
Cannot use your name or username

Must Contain at Least:
1 uppercase and 1 lowercase letter
9 characters
1 number
1 symbol

A check sign will indicate your password meeting the required criteria.

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8. Enter your password again in the Confirm your new password field to confirm.

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9. Once finished, click the Reset Password button.

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A confirmation message will appear in the top right of your screen once your password has been reset.

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10. Proceed to signing in using your new password.

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