Residuals Support

To perform a Self Service Password Reset:

• Navigate to Vista Exchange login page at https://ve.ep.com.

  

• Click the Forgot Password link.

  

• Under Password Reset Email, enter your Username.

  

• Click the Send Email button.

  

  An email will be sent to the email address that is associated with your Vista Exchange account.

  

• Navigate to your email inbox and open the message from Entertainment Partners.

  

  NOTE: If you do not receive an email within a few minutes, check your email’s spam folder. You may also contact support at 818 955 6300, or by email at support@ep.com.

• Click the Click Here to Reset Password button.

  

  The New Password page will appear.

  

• Create and enter a password in the Create a new password field by using the following criteria:

  Password Rules:
  Cannot use 9 prior passwords
  Cannot use your name or username

  Must Contain at Least:
  1 uppercase and 1 lowercase letter
  9 characters
  1 number
  1 symbol

  A check sign will indicate your password meeting the required criteria.

  

• Enter your password again in the Confirm your new password field to confirm.

  

• Once finished, click the Reset Password button.

  

  A confirmation message will appear in the top right of your screen once your password has been reset.

  

• Proceed to signing in using your new password.