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Who do I contact for help with my existing SmartStart setup?

The Canadian Account Management team can answer questions about your SmartStart setup at amcanada@ep.com.

Who do I contact for training?

The Canadian Account Management team can take your training requests at amcanada@ep.com. You'll be connected with a Canadian Account Management team member. The Canadian Account Management team member coordinates your EP Academy eLearning to build foundational product knowledge and follow-up one-on-one sessions (if needed).

When do updates in SmartStart carry over to the SmartStart Pick List in EPOL?

The SmartStart Picklist updates when you sign in to EPOL. To force an update:

1. From EPOL, click Tools in the header.

2. Click Employee from the dropdown.

3. Then, click Forced Update SmartStart Pick List to update.

Forced Update SmartStart Pick List

Will crew members always need EP Residency to upload residency documents?

SmartStart and EP Residency are integrated into one experience for crew members.

I forgot my SmartStart password. How do I reset?

  1. Navigate to SmartStart.ep.com, input your email, and select Continue.
    Login Screen.png
  2. Click Forgot Password? on the following screen below the Sign In button.
    Login Screen Forgot Password Link.png
  3. Click Send Request. A password reset link will be sent to the email associated with your EP Account.
  4. Click on the link sent to your email and follow the prompts to create a new password.

Note: This link expires after one hour. Repeat the above steps if you cannot reset your password within this time limit.

How do I enable direct deposit?

Please visit the Direct Deposit Support page for more information.


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