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Direct Deposit Support US

For Productions Workers in the US

myEP direct deposit setup

How to Set Up Direct Deposit

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Two ways to find out if your production offers direct deposit.

  1. Contact your production office to confirm.
  2. Log in to myEP and go to My Pay > Direct Deposit Management.

FAQs

General Direct Deposit Questions

How do I know if my production offers Direct Deposit?

If you haven’t received your first payment yet
Contact your production office to confirm if they offer Direct Deposit.

If you have received at least one payment from your current production
Log into your my.ep.com account. Go to My Pay, then Direct Deposit Management. Under My Projects, you can see a list of projects that paid you in the last three months and whether they’re offering Direct Deposit.

Do I get checks if my production doesn’t offer Direct Deposit?

Yes, expect a mailed, paper check.

How do I enroll in Direct Deposit with EP?

Video: myEP Direct Deposit Set Up

  1. Go to my.ep.com
  2. Go to My Pay and click Direct Deposit Management.
  3. Under “My Projects” column it will display your productions. Under the “Offers Direct Deposit column, confirm if your project offers Direct Deposit.
  4. Below your project’s status, you’ll see your name and the name of any loan-outs. Click Add Account(s) to start your enrollment.
  5. You can connect instantly using "Plaid" (recommended) to your bank account (s) right away or you can connect manually.
  6. If you choose to connect manually, choose to distribute funds into one account or split the funds. Then, click Next.
  7. Enter details for the account you’re setting up. Re-enter your routing number and account number to confirm (you won’t be able to Copy/Paste). Choose the Account Type and click Next. Note: You can find your routing number on your personal checks, bank statements for a given bank account, or through your bank’s website. Direct deposit slips may not always contain a valid routing number.
  8. Last up is Direct Deposit Authorization. Verify the information and review the terms and conditions of enrolling in Direct Deposit with EP. Click the I Agree checkbox when ready. Then, click Finish.
  9. Back on the Direct Deposit Management screen, your new enrollment(s) shows a Pending status. This status means EP is reviewing.
  10. When your enrollment is all set, the status updates to Active and you receive an email notification that your account is approved.

I have an Active Direct Deposit enrollment on myEP. Why am I still getting paper checks?

Your project may not be offering Direct Deposit. Refer to the Project Direct Deposit status indicator in myEP to see if your production is offering direct deposit. If your project is not listed, please contact your production office.

How do I change my Direct Deposit banking information?

To change your Direct Deposit bank information, please log into our employee portal at my.ep.com.

  1. Go to My Pay and click Direct Deposit Management.
  2. Click Edit next to the deposit to delete the bank you would like to remove.
  3. Finally, you’ll see your name or the name of any loan-outs. Click Add Account(s) to add Direct Deposit for your new bank.

Enrolling Multiple Direct Deposit Accounts and Making Changes

How do I enroll more than one account for Direct Deposit?

If you’re setting up a new enrollment, choose Split between two accounts during your initial setup.

If you already have a single enrollment and want to add a secondary account, choose the Add Account(s) option below your current account, and follow these steps.

  1. From Add Account(s), enter details for the account you’re setting up. Re-enter your routing number and account number to confirm (you won’t be able to Copy/Paste). Choose the Account Type and then click Next.
  2. On the Select Amounts step, choose how to distribute funds between the accounts. Set a Primary account and choose if you want a percentage or a flat amount deposited. Non-Primary accounts receive the rest of the funds. Click Next.
  3. Last up is Direct Deposit Authorization. Verify the information and review the terms and conditions of enrolling in Direct Deposit with EP. When ready, click the I Agree checkbox and then click Finish.
  4. Back on the Direct Deposit Management screen, your new enrollment(s) shows a Pending status. This status means EP is reviewing.
  5. When your enrollment is all set, the status updates to Active and you receive an email notification that your account is approved.

Can I pause one or both of my accounts?

Remove the account from your profile to stop an Active Direct Deposit enrollment.

What if I want to change one of my two accounts?
  1. Click Edit next to the deposit allocations of either account.
  2. From Select Amounts, update your distributions for the accounts. Set a Primary account and decide if you want to deposit a percentage or a flat amount. Non-Primary accounts receive the rest of the funds. Click Next.
  3. The final step is the Direct Deposit Authorization. Verify the information and agree to the terms and conditions of enrolling in Direct Deposit with EP. Once you verify the data and read the terms, click the I Agree checkbox and click Finish.
  4. To replace an existing account, remove one account by clicking the X-out icon on the top right of the card.
  5. You’re prompted to distribute 100% of funds to the remaining account or to remove both accounts and temporarily get paper checks.
  6. Once you remove a single account, click Add Account(s) to enroll a new account.

Can I do a partial Direct Deposit or a partial physical check?

No, Direct Deposit needs to apply 100% of a payment.

Direct Deposit Timing

What should I do if I haven’t received my scheduled direct deposit?

You may review your payment information by loging into our employee portal at my.ep.com to confirm a check has been processed as Direct Deposit. Direct Deposit funds could take 24 to 48 hours for your bank to credit your account after payment has been posted. If after this time you still have not received your deposit please submit our Crew & Talent Inquiries and Corrections form.

How long does it take for my Direct Deposit enrollment to be approved?

Your Direct Deposit enrollment status updates in myEP in three to four business days. This happens after your request is reviewed and backup document requirements are met. Turnaround times can be affected by request volume.

How can I confirm if my Direct Deposit enrollment is approved and Active?

You will receive an email confirmation when your enrollment is active and approved. Check for the Active status on your accounts at any time on your Settings page or Direct Deposit Enrollment page.

Direct Deposit Documentation

Why does EP need backup documentation?

Backup documentation lets EP confirm ownership of the account and verify that payments will deposit into the right account.

What can I use as backup documentation to set up my Direct Deposit?

Examples of acceptable documents include a bank statement, a direct deposit authorization form, or a voided check. Backup documentation needs to be pre-printed and must include your name and account number. Handwritten documents cannot be accepted.

Direct Deposit Statuses

What do the statuses mean?

Pending
EP is reviewing your Direct Deposit enrollment.

Active
EP verified your account(s) and you’re ready to receive Direct Deposit payments.

Rejected
EP couldn’t approve your Direct Deposit enrollment.

Suspended
A Direct Deposit transmission returned to EP after other deposits went through.

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