My EP Support
MyEP Resources for Production Worker Employees
FAQs
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Prerequisites to connect your profile:
- You must have been paid by EP at least once within the past 3 years.
- You must have check information from one of your last 25 EP issued checks.
Note: If you do not have a physical check available, you can go to your bank website to find the Net Amount from one of your EP checks and can use the Net Amount from this check to connect your payroll profile. You can also wait for your next EP check and return to connect your profile once you have check information available.
Here are the steps:
- Go to my.ep.com.
- After creating an account and selecting your role, on the "Enhance Your Profile" section, select "Connect Payroll Profile."
- When you select "Connect Payroll Profile", you will be prompted by a wizard. The first step will be to verify you Social Security Number.
- Once your Social Security Number has been verified, you will be asked to verify information from your most recent check. You may enter one of three pieces of information; Take Home Amount (Net Amount), Check Number or Gross Amount.
- Once complete, you will receive a confirmation that your profile has been connected.
- You are now able access all your pay data, and much more.
Already have an EP account from using EP products like SmartStart or SmartTime? Sign in to myEP using the same email and password that you use for your other EP products
Watch this video: MyEP - Connecting Your Payroll Profile.
If you want to change the email address you use to log into MyEP, you need to disconnect your Payroll Profile from your existing email account. Once you have disconnected your payroll profile, you will then create a new MyEP account by registering with your new email. Your payroll history is associated with your Social Security Number. All your information will display under your new myEP login once you connect your payroll profile once again.
Here are the steps:
- Log into MyEP with your current email/username. Go to the navigation bar and select “My Account”. Go to My Profile>Settings and select Pay Preferences. Note: Before you move to step 2. You’ll need check information (gross, net, or check number) to reconnect your profile after you disconnect, make sure to grab that information before you disconnect.
- Select “Disconnect your EP Payroll Profile.
- You may now register with your new email address on my.ep.com. Once you login with your new email address you will need to connect your payroll profile to be able to access your payroll information.
CONTACT US
United States
Payment Support
Changes to (Address, Name, SSN, W-4).
Earnings Requests (Reports/Check Stubs)
Tax Form Reprints (W-2/1099s/592b/G2FP)
Tax Form Explanation/Corrections & more.
800.417.0037
Employment Verification Inquiries
Payment Support USPensions, Health & Welfare Inquiries
(e.g. Missing Hours, Union Dues, Union 401k)
818.955.4446
phw-inquiries@ep.com
Payroll Garnishment and Deduction Inquiries
Payment Support USMyEP Portal Technical Support
(Assistance with login/registration, connecting payroll profile, tax statement and paystub downloads, viewing pay information, direct deposit setup.)
800.417.0037
myepsupport@ep.com
Unclaimed Property Inquiries
Uncashed payroll checks 300+ days old, EP Unclaimed Property Notices, CA State Controller's Letters
818.955.4047
EPUnclaimedProperty@ep.com
Minors Trust Deductions and Inquiries
(e.g. Set-ups, Coogan Accounts Deposits)
818.955.6099
minorstrust@ep.com
Benefit Solutions
Sick Leave, 1095-C Tax Forms, NY Paid Family Leave
818.955.6022
Sick Leave: sickleave@ep.com
1095-C Tax Forms: 1095inquiry@ep.com
NY Paid Family Leave: NYPFL@ep.com
Canada
Canada – PWE Queries
Business Hours
Mon-Fri 5:30am to 5:00pm PT
604.998.3208 (Vancouver)
416.927.2218 (Toronto)
866-330-0023 (Toll Free)
pwerequests@epcanada.com
Canada – EP Residency and Technical Support
Business Hours
Mon-Fri 5:30am to 5:00pm PT
604.998.3208 (Vancouver)
416.927.2218 (Toronto)
866-330-0023 (Toll Free)
ressupport@epcanada.com