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Crew & Talent Payment Support
Canada

Resources for Production Worker Employees

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FAQs

Select from the menu below for more topics.

Can you post my ROE to Service Canada?

If you have completed work as an individual crew member and you
have received your final paycheck, please log into your My Service Canada Account and see if your ROE has been uploaded. ROEs are uploaded soon after work has been completed. If you do not see your ROE online, please contact our payroll department via email at pwerequests@epcanada.com. Please include the following information:

    1. Last 4 digits of SIN
    2. The show you require your ROE

Can you tell me if my cheque has been issued or can you reissue my cheque if I didn’t get it?
  1. Create an account at My.EP.com to see if a cheque was issued and cashed (note: cheque status may take up to 10 days to update from the date the cheque was deposited)
  2. Please contact your Production’s payroll or accounting department for more information regarding your cheque status or to have a cheque reissued.


Can you break down the deductions on my cheque?

Please contact your production’s payroll or accounting department for more information regarding your pay deductions.


Can you send me a copy of all the union dues I paid throughout the year?

Please contact our payroll department via email at pwerequests@epcanada.com. Please include the following information:

    1. Last 4 digits of SIN
    2. A recent show you worked on
    3. City you live in, or the Union you work under
    4. Your phone number

Can you sign my T2200 form?

Please contact your production’s payroll or accounting department to have your T2200 form completed.


I moved; how do I update my address?
  1. If you worked after January 1, 2021, you can update your address on My.EP.com.
  2. If you worked prior to January 1, 2021, please contact our payroll department via email at pwerequests@epcanada.com. Please include the following information.
  • Last 4 digits of SIN
  • A recent show you worked on
  • City you live in, or the Union you work under
  • Your phone number


Can you send me my earnings report? I am applying for a loan/mortgage

Please contact our payroll department at pwerequests@epcanada.com. Please include the following information:

    1. Last 4 digits of SIN
    2. A recent show you worked on
    3. City you live in, or the Union you work under
    4. Your phone number

CONTACT US

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Canada - PWE Queries

Mon-Fri 5:30am to 5:00pm PT
Vancouver: ⁠604.998.3208
Toronto: 416.927.2218
Toll Free: 866.330.0023

⁠pwerequests@ep.com

Payment Support Canada
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EP Residency Support

Mon-Fri 5:30am to 5:00pm PT
604.998.3208 (Vancouver)
416.927.2218 (Toronto)
866-330-0023 (Toll Free)

⁠ressupport@ep.com

EP Residency Support

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