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For security reasons, your account will lock after multiple failed login attempts. It will unlock on its own after 30 minutes. If you need to access it sooner, contact product support for assistance.
As long as the check register has not been posted, you can reprint Accounts Payable checks. If the check register has been posted, you will have to cancel and reissue the check.
You are only able to reprint payroll checks with a passcode provided by Entertainment Partners. Send an email to AccountingSupport@ep.com and include:
- Client ID #
- Show Name
- License number
- A brief description of reason you need the reprint.
Support will call you to go over the steps to reprint and the passcode. For more information on reprinting payroll checks click here.
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