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EP Account Login Support

Multi-factor Authentication (MFA) Support

Looking for help with multi-factor authentication?

Click here for the step-by-step process, FAQs, and more.

Does my product use EP Account login?

Most EP products use EP Account for sign in. There are a few exceptions that use a different log in experience. Those products are noted below.

Global Vista
Vista 5
Movie Magic Schedulng

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EP Account Login FAQs

What is an EP Account? How do I set up mine?

An EP Account is the username (email) and password you use to sign in to Entertainment Partners (EP) products. If you do not have an EP Account, follow the onscreen prompts when you sign in to complete this one-time process.

I know I was invited to a project, but I did not get a welcome email. What do I do?

Check your spam or other specialty folders. If you still cannot find the welcome email, reach out to your contact on the production who invited you. Confirm they added you under the correct email address. Once they have the correct email address, they can re-add you. Then, look for your welcome email.

Note: For security reasons, EP cannot add you to a project. Only your production can.

When I sign in, my project does not show. What do I do?

Confirm with your contact on the production that you were added to the project with the correct email address, access, and permissions.

  • Once your contact has the correct email address, they can re-add you. Then, look for your welcome email.
  • If the issue was with your access and permissions, you will not need to be re-added. Most EP products are permission-based, meaning permissions control what you can access and do when you sign in. Once your contact updates your access or permissions, you will be able to get the information you need when you next sign in.

Note: For security reasons, EP cannot add you to a project. Only your production can.

How do I reset my password?

On the sign-in screen, click Forgot Password? Next, click Send Request. A password reset email with a link will be sent to the email associated with your EP Account. Click the link and follow the prompts to create a new password. Password strength requirements will be displayed onscreen.

Note: Your reset link expires after one hour. Repeat the above steps if you do not reset your password within that time limit.

Here are your password strength requirements for reference:

  • At least nine characters long
  • Contain at least one uppercase character
  • Contain at least one lowercase character
  • Contain at least one special character
  • Contain at least one number
  • Does not match any of your last 18 passwords

What do I do if I do not receive a password reset email?
  • The email was possibly routed to your spam or other specialty folders. Check there first.
  • Confirm that you are entering your email address correctly. Even minor typos can prevent the system from recognizing it.
  • Double-check that you have already set up an EP Account and accepted your invitation (welcome email) to a project. The system must recognize your email address to send the password reset email.

Why does my password keep expiring?

EP's Password Expiration Policy dictates that passwords expire within 90 days plus the next sign-in for all EP Accounts. You will be prompted to change your password when you first sign in after your password expires. EP is dedicated to the security and protection of the data it maintains, including individual payroll and studio data. To keep EP’s commitment to aligning with industry best practices, EP requires customary password changes to decrease the risks introduced by lost, old, or stolen passwords.

How do I update my expired password?
  1. From the sign-in screen, enter your current username and password.
  2. You are brought to the Change Password screen instead of signing in.
  3. Enter your current password in the Current Password field.
  4. Enter a new password in the New Password field. Password requirements display. The password also cannot match your last 18 passwords.
  5. Re-enter your new password in the Confirm Password field.
  6. Click Change Password to complete and sign in.
  7. You are all set. You will not need to change your password anywhere else. Your EP Account lets you use the same username and password for all products.

My password expired, and I need to enter my current password to reset it. What do I do if I don’t know my current password?

Go back to the first sign-in screen (where you enter your username) and click Forgot Password? Follow the prompts to change your password.

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