Crew & Talent - General Crew Background Paycheck Support

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General Crew/Background Paycheck Support – Does Entertainment Partners mail out production checks for all shows?

No, in most instances the checks go to the production company for accounting purposes as well as to track the handling of the checks.

If you want to see if a check has been already processed, you will need to login to our employee portal at my.ep.com and select check information.


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General Crew/Background Paycheck Support – How do I place a stop payment on a paycheck I never received?

Crew & Talent

If it has been more than 10 days since you last worked, please contact your production company first to confirm a check has been released.

The production company will contact EP to start the void & reissue process if needed.

Background Actors

If it has been more than 10 days since the check was mailed to you, please complete the Background Actors Stop Pay Reissue form.

Residuals/Music

Talents need to contact their union first to see if a payment has been logged and released to you and ensure your union has your most recent address on file.

If your union states, the check was mailed to you and you don’t receive it within 10 business days from the time they mailed it, then you will need to complete our Crew & Talent Stop Pay Reissue form.


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General Crew/Background Paycheck Support – How soon after I work can I expect my paycheck?

Crew & Talent

While most checks are received within two to three business days after being mailed by the production company, there are times when it takes longer, particularly during holiday periods.

If you want to see if a check has been already processed, you will need to login to our employee portal at my.ep.com.

Background Actors

Checks are due to be mailed from EP on the Thursday after the week you worked.

The check may be mailed earlier depending on when the production company turns in the complete and accurate vouchers to the Casting Payroll department.

Checks are not mailed in date order. Vouchers are processed as they come in from the production company, and individual production companies vary on how often they send the vouchers.

If you want to see if a check has been already processed, you will need to login to our employee portal at my.ep.com.


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General Crew/Background Paycheck Support – I’m a background actor missing my “bump” for: smoke, snow, water, etc. on my check?

Please complete our Background Actors Inquiries and Corrections form.


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General Crew/Background Paycheck Support – Someone has fraudulently cashed my check. How can I receive a replacement check?

If someone has fraudulently cashed an employee’s check, the employee can file a Forgery Claim.

The employee will be sent an Affidavit of Forgery that must be filled out, signed, notarized, and returned to EP.

We will then forward the affidavits to EP’s bank, which will investigate and render a determination on the validity of the claim.

If the claim is deemed valid, the bank will issue a credit to EP, and then EP will issue a replacement check to the employee.

The entire validation/replacement process takes between 90 to 120 days.

To start the process, please complete our Crew & Talent Inquiries and Corrections form.


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General Crew/Background Paycheck Support – The show I worked on years ago, re-aired recently, when should I receive a payment?

You’ll need to check with your union first to see if a payment has been logged and released to you and ensure your union has your most recent address on file.

If the union states the check was mailed to you and you don’t receive it within 10 business days from the time they mailed it, then you will need to complete our Crew & Talent Stop Pay Reissue form.


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General Crew/Background Paycheck Support – The YTD total on my last check stub does not match what I have received, why?

In most cases this may be due to a missing payment.

You may review your payment history by login into our employee portal at my.ep.com.

If you’re not already signed up, you will need to create an account.

If you do not wish to sign up for access to your wage history, you will need to complete our Crew & Talent Inquiries and Corrections form.


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General Crew/Background Paycheck Support What do I do If a bank will not accept a check?

Stale Dated

If today’s date is greater than the void period printed on the face of the check, please complete our Crew & Talent Stop Pay Reissue form to have the check reissued.

Other Reasons

Employees should contact the EP Treasury Department by phone at (818) 955-4300 or by email at treasury@ep.com.


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Crew & Talent Employment and Paycheck Support

Payroll/Payment Support Inquiries
(e.g. Personal information changes: address, name, ssn, W-4, Earnings history reports, Tax forms reprints & explanation: W-2's, 1099's 592b's etc.)
800.417.0037 Option 4
W2Group@ep.com

Electronic W-2 Registration Inquiries
(e.g. Paperlessemployee site: not able to register, password reset, verification code not received, cannot download W-2)
800.417.0037 Option 4
epw2registration@ep.com

Employment Verification Inquiries
(e.g. General VOE, Unemployment, Disability)
818.955.4449
Uigroup@ep.com

Benefit Solution Inquiries
(e.g. EP Cares Health Insurance - non-union employees, Sick Leave, 1095-C tax forms, NY Paid Family Leave)
818. 955-6022
EP Cares: epcares@ep.com
Sick Leave: sickleave@ep.com
1095-C tax forms: 1095inquiry@ep.com
NY Paid Family Leave: NYPFL@ep.com

Minors Trust Deductions and Inquiries
(e.g. Set-ups, coogan account deposits)
818.955.6099
minorstrust@ep.com

Payroll Garnishment and Deduction Inquiries
(e.g. Federal Tax Liens, State Tax Liens and Child/Spousal Support)
818.955.4441
garnishments@ep.com

MyEP Portal Support
(e.g. login assistance & connecting payroll profile)
800.417.0037 Option 1
myepsupport@ep.com

Direct Deposit Inquiries
(e.g. Entertainment Credit union & Banks set ups)
directdeposit@ep.com

Pensions, Health & Welfare Inquiries
(e.g. Missing hours, Union Dues, Union 401k)
pensions@ep.com

Unclaimed Property Inquiries
(e.g. Search letters, CA State Controller’s letters)
818.955.4047
upru@ep.com