SmartVoucher Support for Background Actors
If a casting director created a SmartVoucher profile for you, this page is for you. If you have a Casting Portal profile, get support here.
Claim your profile
Click the link in your Welcome Email to claim your profile and set up multi-factor authentication (MFA). You must use the same email you gave your casting director.
Complete production forms
After logging in, scroll your SmartVoucher dashboard until you see the film strip icon and the name of your production. Click the Complete button to fill out each form.
Approve your voucher
Review and approve your voucher after production sends it for approval. If something doesn’t look quite right, send a message to production using the Artist Query box.
If you were booked on a production by Central Casting, you do not need to claim your profile. You can log in to SmartVoucher using the same email and password you use to log in to your online profile.
Go to Central Casting Voucher Support→
Need more SmartVoucher support?
Give our team a call.
855.458.9404
MFA questions?
FAQs
Select from the menu below to view FAQs for that topic.
Claim Profile
Your production is using SmartVoucher, a digital voucher from Entertainment Partners. Your casting director has created a profile in SmartVoucher for you, which you must claim in order to access and approve your voucher.
To claim your profile, click the link in your Welcome Email, then enter the same email address where you received your Welcome Email. You must use this exact email or you will not be able to claim your profile.
For detailed instructions, see our Claim Profile User Guide.
Check your spam or junk folder for a message from noreply-smartvoucher@ep.com. If you didn’t receive an email to any of your folders, contact your casting director.
To identify or change the email associated with your SmartVoucher profile, contact your casting director.
If you are not taken directly to your production forms or to your SmartVoucher dashboard then you entered a different email address than the one you provided your casting director. Try a different email address or contact your casting director to identify which email address was used to create your SmartVoucher profile.
If you can no longer access the email linked to your account, please email helpme@centralcasting.com or call 855.500.2055.
Production Forms
If you’ve previously worked on the show and completed the associated forms, there is nothing new for you to complete. The Outstanding Tasks tab will only show new forms which require your completion.
Check the Outstanding Tasks on your Dashboard in SmartVoucher. If there is nothing listed there, your paperwork has been submitted. For further confirmation, please contact your Casting Director.
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