Direct Deposit Support US

If you haven’t received your first payment yet
Contact your production office to confirm if they offer Direct Deposit.

If you have received at least one payment from your current production
Log into your my.ep.com account. Go to My Pay, then Direct Deposit Management. Under My Projects, you can see a list of projects that paid you in the last three months and whether they’re offering Direct Deposit.

Yes, expect a mailed, paper check.

Video: myEP Direct Deposit Set Up

1. Go to my.ep.com
2. Go to My Pay and click Direct Deposit Management.
3. Under “My Projects” column it will display your productions. Under the “Offers Direct Deposit column, confirm if your project offers Direct Deposit.
4. Below your project’s status, you’ll see your name and the name of any loan-outs. Click Add Account(s) to start your enrollment.
5. You can connect instantly using "Plaid" (recommended) to your bank account (s) right away or you can connect manually.
6. If you choose to connect manually, choose to distribute funds into one account or split the funds. Then, click Next.
7. Enter details for the account you’re setting up. Re-enter your routing number and account number to confirm (you won’t be able to Copy/Paste). Choose the Account Type and click Next. Note: You can find your routing number on your personal checks, bank statements for a given bank account, or through your bank’s website. Direct deposit slips may not always contain a valid routing number.
8. Last up is Direct Deposit Authorization. Verify the information and review the terms and conditions of enrolling in Direct Deposit with EP. Click the I Agree checkbox when ready. Then, click Finish.
9. Back on the Direct Deposit Management screen, your new enrollment(s) shows a Pending status. This status means EP is reviewing.
10. When your enrollment is all set, the status updates to Active and you receive an email notification that your account is approved.

Your project may not be offering Direct Deposit. Refer to the Project Direct Deposit status indicator in myEP to see if your production is offering direct deposit. If your project is not listed, please contact your production office.

To change your Direct Deposit bank information, please log into our employee portal at my.ep.com.

1. Go to My Pay and click Direct Deposit Management.
2. Click Edit next to the deposit to delete the bank you would like to remove.
3. Finally, you’ll see your name or the name of any loan-outs. Click Add Account(s) to add Direct Deposit for your new bank.

Find your routing number on your personal checks, bank statements for a given bank account, or through your bank’s website. Note that sometimes direct deposit slips don’t contain a valid routing number.

MyEP uses a routing number validation system to ensure the correct routing number is received. If the system does not accept your routing number, confirm with your bank that you have the right number. Or, try a different account. Once you enter a valid number, your bank’s name displays.

This is not available via EP. Please contact your guild/union.

Direct deposit is available for U.S. and Canada only.

If you’re setting up a new enrollment, choose Split between two accounts during your initial setup.

If you already have a single enrollment and want to add a secondary account, choose the Add Account(s) option below your current account, and follow these steps.

1. From Add Account(s), enter details for the account you’re setting up. Re-enter your routing number and account number to confirm (you won’t be able to Copy/Paste). Choose the Account Type and then click Next.
2. On the Select Amounts step, choose how to distribute funds between the accounts. Set a Primary account and choose if you want a percentage or a flat amount deposited. Non-Primary accounts receive the rest of the funds. Click Next.
3. Last up is Direct Deposit Authorization. Verify the information and review the terms and conditions of enrolling in Direct Deposit with EP. When ready, click the I Agree checkbox and then click Finish.
4. Back on the Direct Deposit Management screen, your new enrollment(s) shows a Pending status. This status means EP is reviewing.
5. When your enrollment is all set, the status updates to Active and you receive an email notification that your account is approved.

Remove the account from your profile to stop an Active Direct Deposit enrollment.

1. Click Edit next to the deposit allocations of either account.
2. From Select Amounts, update your distributions for the accounts. Set a Primary account and decide if you want to deposit a percentage or a flat amount. Non-Primary accounts receive the rest of the funds. Click Next.
3. The final step is the Direct Deposit Authorization. Verify the information and agree to the terms and conditions of enrolling in Direct Deposit with EP. Once you verify the data and read the terms, click the I Agree checkbox and click Finish.
4. To replace an existing account, remove one account by clicking the X-out icon on the top right of the card.
5. You’re prompted to distribute 100% of funds to the remaining account or to remove both accounts and temporarily get paper checks.
6. Once you remove a single account, click Add Account(s) to enroll a new account.

No, Direct Deposit needs to apply 100% of a payment.

Yes, this is an available option.

You may review your payment information by loging into our employee portal at my.ep.com to confirm a check has been processed as Direct Deposit. Direct Deposit funds could take 24 to 48 hours for your bank to credit your account after payment has been posted. If after this time you still have not received your deposit please submit our Crew & Talent Inquiries and Corrections form.

Your Direct Deposit enrollment status updates in myEP in three to four business days. This happens after your request is reviewed and backup document requirements are met. Turnaround times can be affected by request volume.

You will receive an email confirmation when your enrollment is active and approved. Check for the Active status on your accounts at any time on your Settings page or Direct Deposit Enrollment page.

Backup documentation lets EP confirm ownership of the account and verify that payments will deposit into the right account.

Examples of acceptable documents include a bank statement, a direct deposit authorization form, or a voided check. Backup documentation needs to be pre-printed and must include your name and account number. Handwritten documents cannot be accepted.

1. Make sure you are using a supported format: PDF, JPEG, JPG, PNG, GIF, TIFF, and HEIC.
2. Check that the file size is 10MB or less.

Pending
EP is reviewing your Direct Deposit enrollment.

Active
EP verified your account(s) and you’re ready to receive Direct Deposit payments.

Rejected
EP couldn’t approve your Direct Deposit enrollment.

Suspended
A Direct Deposit transmission returned to EP after other deposits went through.

If your Direct Deposit enrollment is rejected, expect an email alert that includes the reason.

Or, check anytime by logging in and navigating to the Settings page or the Direct Deposit Enrollment page. From there, view the status and the reason.

Common reasons enrollments are rejected include:

1. The backup documentation didn’t include your name or account number.
2. The name on the document didn’t match the name of the person being paid.
3. The account number entered didn’t match the account number on the document.

A Direct Deposit enrollment is suspended when a direct deposit transmission is returned to EP when EP previously made deposits to that account. Contact your bank to resolve. Or, remove the account from myEP and submit a new enrollment for a different, valid account.