Burbank, CA, February 26, 2018 – Entertainment Partners (“EP”), the leading global end-to-end provider of production workforce management and automated production services to the entertainment industry, announced today the creation of a new Executive position, Chief Client Experience Officer. Cheryl Nex, President of EP Canada, which was acquired by Entertainment Partners in May 2017, will step into this new role while continuing her leadership in Canada. She will report to EP President and CEO, Mark Goldstein.
“We could not be more excited to welcome Cheryl to this very important role,” says Goldstein. “The customer experience is absolutely paramount and she has done an exceptional job in Canada. As we fully digitize and integrate the back offices of production through our Smart Studio, she will ensure our service delivery is aligned with our innovative solutions to deliver a best-in-class experience for our clients.”
Nex has nearly 30 years of experience at EP Canada, having worked her way up the ranks in a variety of areas before becoming President in 2006. Known for her efficient and pragmatic approach, she is expected to leverage her strong relationships within the industry and her proven track record with both strategic and operational initiatives to advance and differentiate the customer experience. She serves on the Boards of Capilano University, Actsafe BC, and the Motion Picture Production Industry Association of BC, is a member of the Institute of Corporate Directors, and is a Certified Executive Coach.
“Our clients across North America are going to take note of the service excellence advancements Cheryl will bring in collaboration with each EP executive and our employees will gain valuable insights through her leadership in simplifying how we execute,” adds Goldstein.
“This is a tremendously exciting time for Entertainment Partners and I am eager to support and help execute on our vision,” offers Nex. “The Board of Directors and Executive Management team have done an exceptional job defining a path for growth and I look forward to strengthening its commitment to leading the reinvention of how our industry works and interacts with each other.”
About Entertainment Partners
Entertainment Partners (EP) is the global leader in entertainment payroll, workforce management, residuals, tax incentives, finance, and other integrated production management solutions with offices across the U.S., Canada, London, and Tokyo. Currently on a mission to digitize the paper-heavy back office processes of entertainment production, EP is striving to reinvent how the entertainment industry works and interacts to make production simpler. Combining unparalleled industry expertise and innovative technology, EP strives to make the complex simple and collaborates with its entertainment industry clients to help them produce the most cost-effective and efficient film, television, digital, and commercial projects. Its accounting systems and Movie Magic Budgeting and Scheduling programs are the industry standards and its EP Financial Solutions group is the industry’s most experienced incentives team, assisting productions all over the world. In addition, its SmartStudio suite, comprised of SmartAccounting, SmartStart, SmartTime, Scenechronize, SmartHub, SmartResiduals and SmartCards, is the first end-to-end integrated platform connecting the production community and providing new insights for better collaboration and decision making. Casting and payroll for background actors is handled through its legendary Central Casting division, a Hollywood icon since 1925. Established 40 years ago, EP is a 100% employee-owned company.
Vice President, Communications