Crew & Talent - Unclaimed Property

Search Support

Unclaimed Property – Q1. What is the salmon (orange) colored letter that I received?

This letter, which we refer to as a “Search Letter,” was sent to you by EP’s Unclaimed Property Research Unit. We are contacting you to let you know our records show one or more production payroll or residuals checks issued to you that have not been cashed or deposited.


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Unclaimed Property – Q2. What do I do with this search letter?

Follow the detailed instructions on the back of the search letter to receive a replacement check processed.

  • If the address on the search letter (located top left under your corporation and/or name is correct and current, you may claim a reissue by calling the hotline number (818) 955-6288, dialing 1, and following the prompts.
  • If the address on the search letter is NOT correct, please complete the back of the form in its entirety. A physical signature is required. Please e-mail a scan copy or picture copy to upru@ep.com or you may mail the original form back (e-mail is preferred for quicker processing).

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Unclaimed Property – Q3. How long will it take for me to get my replacement check?

Unclaimed Property processes a reissue batch every 3-4 weeks due to the volume of claims being processed. The estimated time including printing and mailing of the replacement check is 4-6 weeks.


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Unclaimed Property – Q4.  Is the replacement check considered current year Income?

No, the replacement check is not considered current year income. A check net of taxes will be reissued since all taxes were reported on a previous year’s W-2 when the income was earned.


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Unclaimed Property – Q5.  The Hotline doesn’t work. What do I do?

Please be patient. Especially right after we mail a batch of search letters (usually in groups of thousands), the hotline receives an overwhelming number of calls at the same time. The best time to call is either early in the morning, later in the evening or on the weekends. Please note the hotline is available 24 hours a day, 7 days a week.


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Unclaimed Property – Q6. What does it mean if the hotline will not accept the last 4 digits of SSN?

There are many reasons this might occur. One possibility is that a number in your SSN has been transposed in our employee database and the system cannot verify your identity. When this happens, please e-mail upru@ep.com and inform our unclaimed property unit of the issue. They will look into it and get back to you with a resolution.


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Crew Employment and Paycheck Support

Automated Information Line Inquiries
(e.g. address changes, payment and earnings inquiries, W-2 copies)
800.417.0037
W2Group@ep.com

Electronic W-2 Registration Inquiries
(e.g. account access, verification code, online download)
800.417.0037
epw2registration@ep.com

Employment Verification Inquiries
(e.g. General VOE, Unemployment, Disability)
818.955.4449
Uigroup@ep.com

 

 

Minors Trust Deductions and Inquiries
818.955.6099
minorstrust@ep.com

Payroll Garnishment and Deduction Inquiries
(e.g. Federal Tax Liens, State Tax Liens and Child/Spousal Support)
818.955.4441
garnishments@ep.com