Crew & Talent - General Crew Employment and Paycheck Support

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Changes and Updates – How can an employee change his/her personal W-4 information?

EP’s Start cards & Casting vouchers have a section to include the employee’s W-4 information. Employees working on a current show can fill out the W-4 section of a new start card at his/her production company or on their next casting voucher.

For employees who receive residual payments, and want to claim an Exempt Status a current year W-4 form needs to be submitted to EP and expires on February 15th of every year. Current year W-4 forms are also available online at the IRS website at https://www.IRS.gov or at a local post office.

You may submit your W-4 update via one of the methods below:

Email Us
– Fax: 818.848.0254
– Mail:

Entertainment Partners
Attn: Payment Support
P.O. Box 7836
Burbank, CA 91510

Please be sure that your request is signed before sending it in. We will accept a scan or photo of your signature. If you have any questions, please contact Payment Support at 800.417.0037.


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Changes and Updates – How do I change my address, phone number or email?

To make changes to your contact information on file (address, phone number, email address), please complete our Address Change Request Form, available on our website. If you’re a business manager requesting an address change on behalf of your client, please include the signed Authorization to Release information form and/or a signed POA (Power of Attorney).

You may also send a signed, written request, with the last 4 digits of your SSN, via one of the methods below:

Email Us
– Fax: 818.848.0254
– Mail:

Entertainment Partners
Attn: Payment Support
P.O. Box 7836
Burbank, CA 91510

Please be sure that your request is signed before sending it in. We will accept a scan or photo of your signature. If you have any questions, please contact Payment Support at 800.417.0037.


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Changes and Updates – My loan-out corporation has been dissolved, who can I talk to about changing my payments to me as an individual?

If you have legally dissolved your loan-out corporation, please submit the following:

a. Legal state Dissolution of Corporation documentation with state seal
b. A written, signed request requesting a change of payment from corporation to individual.

You may send your signed, written request, with the last 4 digits of your SSN, via one of the methods below:

Email Us
– Fax: 818.848.0254
– Mail:

Entertainment Partners
Attn: Payment Support
P.O. Box 7836
Burbank, CA 91510

If you have any questions, please contact Payment Support at 800.417.0037.


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Changes and Updates – My name/tax name/SSN is incorrect on my check stub. How can I correct it?

To correct your Name/Tax Name or SSN on file, please complete our Crew & Talent Inquiries and Corrections Form, available on our website.

You may also send a signed, written request, with the last 4 digits of your SSN, via one of the methods below:

Email Us
– Fax: 818.848.0254
– Mail:

Entertainment Partners
Attn: Payment Support
P.O. Box 7836
Burbank, CA 91510

Please be sure that your request is signed before sending it in. We will accept a scan or photo of your signature. If you have any questions, please contact Payment Support at 800.417.0037.


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Changes and Updates – Personal Identifiable Information (PII)

Entertainment Partners collects certain PII information on Production Worker Employees for the sole purpose of employment. This information is only used for government reporting of amounts paid to individuals and Loan out corporations. If you would like to request a listing of items collected, or an actual detail list of your personal information collected, you may do so by submitting a written request via one of the following methods below:

Email Us
– Fax: 818.848.0254
– Mail:

Entertainment Partners
Attn: Payment Support
P.O. Box 7836
Burbank, CA 91510

Please be sure that your request is signed before sending it in. We will accept a scan or photo of your signature. If you have any questions, please contact Payment Support at 800.417.0037.


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Changes and Updates – What is an IRS Lock in Letter?

From time to time, the IRS (under the IRC section 3402) sends a “Lock in Letter” notifying the employer that a given employee is not entitled to claim a complete exemption from withholding or more than a specified number of withholding allowances. This “lock” cannot be removed until we receive a modification or release from the IRS.

To verify if EP received a “Lock in letter” you may submit your inquiry, via one of the following methods below:

Email Us
– Fax: 818.848.0254
– Mail:

Entertainment Partners
Attn: Payment Support
P.O. Box 7836
Burbank, CA 91510

Please be sure that your request is signed before sending it in. We will accept a scan or photo of your signature. If you have any questions, please contact Payment Support at 800.417.0037.


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Changes and Updates – Who can I contact to get a modification or release of an IRS “Lock in letter”?

You need to call the IRS’s Withholding Compliance Unit at 866.791.0289 between the hours of 8:00 am and 8:00 pm (Eastern) to dispute its determination and request that a modification or release be sent to EP. The IRS can forward a modification to EP via one of the following methods below:

Email Us
– Fax: 818.848.0254
– Mail:

Entertainment Partners
Attn: Payment Support
P.O. Box 7836
Burbank, CA 91510

Please be sure that your request is signed before sending it in. We will accept a scan or photo of your signature. If you have any questions, please contact Payment Support at 800.417.0037.


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Contract Services – I need a letter for contract service letter to join and/or upgrade in the union, how can I request one?

All requests for contract service letters need to be submitted in writing. You can contact our Contract Service Information Line at (818) 955-4469 for details. Please complete our Contract Service Letter form available on our website and submit, via one of the methods below:

– Email: cslr@ep.com
– Fax: 818.450.0838
– Mail:

Entertainment Partners
Attn: Rachelle Giliberto
2950 N. Hollywood Way
Burbank, CA 91505

If you have any questions, please contact Rachelle Giliberto at (818) 955-6091.


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Direct Deposit – Can an employee be set up for credit union deductions with any credit union?

No. The employee must have an account at one of the following credit unions to be set up for deductions:

– CBS Credit Union
– First Entertainment Credit Union
– NBC Credit Union
– SAG-AFTRA Credit Union
– Technicolor Credit Union
– Twentieth Century Fox Credit Union
– Universal Credit Union

If you have any questions, please contact Direct Deposit at (818) 955-6000.


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Direct Deposit – Can I have a portion of my check set up for a credit union deduction?

Yes, with the credit union deduction, employees have the option to deduct a flat amount or 100% of net.

If you have any questions, please contact Direct Deposit at (818) 955-6000.


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Direct Deposit – How can I get the Credit Union Deduction Authorization form?

The employee can get an authorization form by contacting the credit union directly, or by filling out the Credit Union Authorization form available on our website. You may submit your form via one of the methods below:

– Email: directdeposit@ep.com
– Fax: 818.848.0254
– Mail:

Entertainment Partners
Attn: Direct Deposit
P.O. Box 7836
Burbank, CA 91510

If you have any questions, please contact Direct Deposit at (818) 955-6000.


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Direct Deposit – How can I have my check direct deposited into my bank account?

Direct deposit to banks (ACH) is offered on a client-by-client basis only. In other words, it is up to each individual production to decide if it wants to offer direct deposit to its employees. EP cannot provide this form to you. Employees should contact the Accounting department at the production to inquire if they have signed up for Direct Deposit with EP.

If you have any questions, please contact Direct Deposit at (818) 955-6000.


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Direct Deposit – What is a credit union deduction?

A credit union deduction is a voluntary deduction requested by the production employee. A credit union deduction is available to all employees and all shows paid by EP. The funds are not transferred electronically; they are posted manually by the credit unions (funds are sent daily)

If you have any questions, please contact Direct Deposit at (818) 955-6000.


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Direct Deposit – When can I expect to see the funds to post in my credit union account?

Funds are posted the following business day after the payroll check date between 12:00 – 4:00pm.

If you have any questions, please contact Direct Deposit at (818) 955-6000.


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Employment Verification – Can you send me my wages for unemployment purposes?

Yes. Wage information can be mailed to the address we have on file. For security and privacy reasons we cannot provide this information over the phone. Please send a signed, written request, with the last 4 digits of your Last four digits of your SSN, via one of the methods below:

– Email: uigroup@ep.com
– Fax: 818.848.0254
– Mail:

Entertainment Partners
Attn: UIGroup
P.O. Box 7836
Burbank, CA 91510

Please be sure that your request is signed before sending it in. We will accept a scan or photo of your signature. If you have any questions, please contact UIGroup at (818)955-4449.


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Employment Verification – How can I request an employment verification? Do you require a Verification of Employment form (VOE)?

We can verbally verify employment, but we cannot provide wages over the phone. Please contact UIGroup at (818) 955-4449

For home loans and other miscellaneous employment verifications that request wages, a VOE form must be submitted via one of the methods below:

– Email: uigroup@ep.com
– Fax: 818.848.0254
– Mail:

Entertainment Partners
Attn: UIGroup
P.O. Box 7836
Burbank, CA 91510

Please be sure that your request is signed before sending it in. We will accept a scan or photo of your signature. If you have any questions, please contact UIGroup at (818)955-4449.


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Employment Verification – How do I file for unemployment?

Employees must contact their nearest unemployment office. Employees can file by phone or online. The most common unemployment numbers are California and New York.

For California, call 800.300.5616 or 800.250.3913 (also used for out of state) or visit https://www.edd.ca.gov.

For New York, call 800.533.6600. For NYC only, call 800.209.8124.

If you have any questions, please contact UIGroup at (818)955-4449


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Employment Verification – I need a Verification of Employment letter. How do I get one?

The employee must send EP a written request for a VOE letter, including the purpose of the letter, e.g., immigration, mortgage, or employment/unemployment. This written request must be submitted via one of the methods below:

– Email: uigroup@ep.com
– Fax: 818.848.0254
– Mail:

Entertainment Partners
Attn: UIGroup
P.O. Box 7836
Burbank, CA 91510

Please be sure that your request is signed before sending it in. We will accept a scan or photo of your signature. If you have any questions, please contact UIGroup at (818)955-4449.


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Employment Verification – I need to file for unemployment, can I please have my unemployment state information?

Your unemployment state information can be found on the bottom portion of your last check stub.

If you lost or misplaced your check stub, please contact UIGroup at (818) 955-4449 to obtain your unemployment information.


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Production Crew and Talent Earnings – Does Entertainment Partners mail out production checks for all shows?

No. The checks go to the production company, for accounting purposes as well as track the handling of the checks. Each production has different options are available at the time of set up. Please contact your production company to ensure receipt of your check.

If you have any questions, please contact Payment Support at 800.417.0037.


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Production Crew and Talent Earnings – How do I place a stop payment request on a production paycheck I never received?

If it has been more than 10 days since you last worked, please contact your production company first to confirm check has been released. All Stop Pay/Reissue request must be submitted in writing, please complete our Crew & Talent Stop Pay Reissue Form available on our website. You may also send a signed, written request, last four digits of your SSN, via one of the methods below:

Email Us
– Fax: 818.848.0254
– Mail:

Entertainment Partners
Attn: Payment Support
P.O. Box 7836
Burbank, CA 91510

Please be sure that your request is signed before sending it in. We will accept a scan or photo of your signature. If you have any questions, please contact Payment Support at 800.417.0037.


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Production Crew and Talent Earnings – How do I request a copy of a check stub, work history, earnings report or gross earnings report?

Please complete our Crew & Talent Inquiries and Corrections Form available on our website. If you’re a business manager requesting earnings on behalf of your client, please include the signed Authorization to Release information form and/or a signed POA (Power of Attorney).

You may also send a signed, written request, last four digits of your SSN, via one of the methods below:

Email Us
– Fax: 818.848.0254
– Mail:

Entertainment Partners
Attn: Payment Support
P.O. Box 7836
Burbank, CA 91510

Please be sure that your request is signed before sending it in. We will accept a scan or photo of your signature. If you have any questions, please contact Payment Support at 800.417.0037.


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Production Crew and Talent Earnings – How long does it take to reissue a check after I request a stop payment?

We are unable to reissue a check until we receive confirmation from the bank that the stop payment was successful. This process can take up to a week for current-year checks depending on the work load, and longer if the check was cut in a prior year.

If you need additional assistance, you’ll need to speak to a Payment Support Specialist at (800) 417-0037 who can further assist you with your inquiry.


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Production Crew and Talent Earnings – I filled out a box rental form at the beginning of the production. Why am I being asked to fill out an invoice form each week?

EP requires a box rental form to be complete to support the Internal Revenue Service’s requirement for regular accountings under the tax regulations. Based on these government regulations, we must receive certain information to legally avoid tax withholding on this type of payment. If this invoice is not provided to the production company on a weekly basis the rental becomes (taxable).

If you have any questions, please contact EP’s Payment Support at 800.417.0037.


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Production Crew and Talent Earnings – I have not received a paycheck I was expecting. Whom should I call?

For employees set up with an Agent Authorization please contact that agency first to confirm receipt of payment. For employees not set up with an Agent Authorization, if it has been more than 10 days from the day you worked for, please contact Payment Support at (800) 417-0037 to verify if a check has been issued to you.


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Production Crew and Talent Earnings – I received my paycheck but it got lost, damaged or it was misplaced, how can I request a void and reissue?

Please complete our Crew & Talent Stop Pay Reissue Form available on our website. You may also send a signed, written request, last four digits of your SSN, via one of the methods below:

Email Us
– Fax: 818.848.0254
– Mail:

Entertainment Partners
Attn: Payment Support
P.O. Box 7836
Burbank, CA 91510

Please be sure that your request is signed before sending it in. We will accept a scan or photo of your signature. If you have any questions, please contact Payment Support at 800.417.0037.


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Production Crew and Talent Earnings – I’m being paid through my loan-out corporation and taxes were withheld, this is an error, who can I talk to?

Even though loan-out corporations are not generally taxed, there may be different reasons why taxes may be withheld; Tax Incentive states, Not licensed to do business in the state where work is performed… You may need to contact Payment Support at (800) 417-0037 to verify further assist you.


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Production Crew and Talent Earnings – I’ve a question about sick pay, who can I talk to?

You’ll need to contact the production company for the show you work for as the have your information for sick pay.

If you have any questions, please contact EP’s Payment Support at 800.417.0037.


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Production Crew and Talent Earnings – If a bank will not accept a check because it has passed the bank’s stale date’ how can I receive a replacement?

EP checks may be cashed or deposited at any time regardless of the issue date. However, each bank or other financial institution has its own internal policy governing whether to accept a check past a certain “stale date.” The employee should first consult the bank where the check is to be cashed or deposited regarding that bank’s specific stale-date policy.

The bank’s personnel may contact EP’s Treasury department at 818.955.6000 to verify that the check is good. If the bank chooses not to accept a check because it is older than its policy allows, please complete our Crew & Talent Stop Pay Reissue Form available on our website. You may also send a signed, written request, last four digits of your SSN, via one of the methods below:

Email Us
– Fax: 818.848.0254
– Mail:

Entertainment Partners
Attn: Payment Support
P.O. Box 7836
Burbank, CA 91510

Please be sure that your request is signed before sending it in. We will accept a scan or photo of your signature. If you have any questions, please contact Payment Support at 800.417.0037.


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Production Crew and Talent Earnings – Someone has fraudulently cashed my employee check. How can I receive a replacement check?

If someone has fraudulently cashed an employee’s check, the employee can file a Forgery Claim with our Treasury department. The employee will be sent an Affidavit of Forgery that must be filled out, signed, notarized, and returned to the Treasury department. We will then forward the affidavits to EP’s bank, which will investigate and render a determination on the validity of the claim. If the claim is deemed valid, the bank will issue a credit to EP, and then EP will issue a replacement check to the employee. The entire validation/replacement process takes between 90 to 120 days.

Please contact EP’s Treasury department at 818.955.6000 who can further assist you with your inquiry.


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Production Crew and Talent Earnings – The show I worked on years ago, re-aired recently, when should I receive a payment?

You’ll need to check with your union first to see if a payment has been logged and released to you and ensure your union has your most recent address on file. If your union states, the check was mailed to you and you don’t receive it within 10 business days from the time they mailed it, then you’ll need to speak to a Payment Support Specialist at (800) 417-0037 who can further assist you with your inquiry.


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Production Crew and Talent Earnings – The YTD total on my last check stub does not match what I have received, why?

Please complete our Crew & Talent Inquiries and Corrections Form available on our website.

You may also send a signed, written request, last four digits of your SSN, via one of the methods below:

Email Us
– Fax: 818.848.0254
– Mail:

Entertainment Partners
Attn: Payment Support
P.O. Box 7836
Burbank, CA 91510

Please be sure that your request is signed before sending it in. We will accept a scan or photo of your signature. If you have any questions, please contact Payment Support at 800.417.0037.


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Production Crew and Talent Earnings – What is a recoup on my paycheck?

A recoupment is a reimbursement to EP of an overpayment made to the employee. A deduction is set up in EP’s system in an attempt to recover all or part of the overpayment. The recoupment is based on net earnings.

If you have any questions, please contact EP’s Wage Verification Department at (818) 955-4449.


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Crew Employment and Paycheck Support

Automated Information Line Inquiries
(e.g. address changes, payment and earnings inquiries, W-2 copies)
800.417.0037
W2Group@ep.com

Electronic W-2 Registration Inquiries
(e.g. account access, verification code, online download)
800.417.0037
epw2registration@ep.com

Employment Verification Inquiries
(e.g. General VOE, Unemployment, Disability)
818.955.4449
Uigroup@ep.com

Minors Trust Deductions and Inquiries
818.955.6099
minorstrust@ep.com

Payroll Garnishment and Deduction Inquiries
(e.g. Federal Tax Liens, State Tax Liens and Child/Spousal Support)
818.955.4441
garnishments@ep.com