Crew & Talent - Casting Inquiries

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Casting Inquiries – Can I pick up my paycheck from Casting Payroll?

At this time, we do not have the resources for checks to be picked up. Paychecks are handled in a secure area with 24-hour surveillance and are delivered by our bonded driver directly to the post office. Paymasters do not have access to paychecks.

If you need additional assistance, you’ll need to speak to a Payment Support Specialist at (800) 417-0037 who can further assist you with your inquiry.


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Casting Inquiries – Do I need to write my last four digits of my SSN on my voucher each time I work?

Yes. We process payroll for many people with the same or similar names. You must put your Last four digits of your SSN number on each voucher so we can correctly identify whom we should pay. Without your Last four digits of your SSN numbers, your voucher will be either delayed or not processed if we are unable to identify who worked.

If you need additional assistance, you’ll need to speak to a Payment Support Specialist at (800) 417-0037 who can further assist you with your inquiry.


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Casting Inquiries – How do I place a stop payment request on a paycheck I never received from Central Casting?

All Stop Pay/Reissue request must be submitted in writing. You will need to include your name, last 4 of your social security number, address and a signature. You will also need to supply the check date and or work date as well as the show name for the check you are missing.

If you already have the information listed above, please complete our Crew & Talent Stop Pay Reissue Form available on our website. You may also send a signed, written request, last four digits of your SSN, via one of the methods below:

Email Us
– Fax: 818.848.0254
– Mail:

Entertainment Partners
Attn: Payment Support
P.O. Box 7836
Burbank, CA 91510

Please be sure that your request is signed before sending it in. We will accept a scan or photo of your signature. If you have any questions, please contact Payment Support at 800.417.0037.


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Casting Inquiries – How long does it take to receive my casting check after it’s mailed?

Casting checks are sent by first-class mail. While most checks are received within 3 to 5 business days after being mailed, there are times when it takes longer, particularly during holiday periods. Please allow 10 business days for the payment to be processed and mailed to you.

If you need additional assistance, you’ll need to speak to a Payment Support Specialist at (800) 417-0037 who can further assist you with your inquiry.


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Casting Inquiries – I am background/Stand-in and I have a question about sick pay, who can I talk to?

Central Casting has a dedicated phone and email for callers with questions or requests about sick pay; please contact Talent Relations Sick Pay Inquiry line at 818-562-2725 or by email at SickPay@CentralCasting.com.


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Casting Inquiries – I am calling about a check I have not received from Central Casting. Who can I talk to?

Please call the Payment Support team at (800) 417-0037 to verify if a check has been issued to you.


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Casting Inquiries – I have not received a payment for a project I worked on, where is my check?

Current work payments are due to be mailed on the Thursday after the week you worked. The check may be mailed earlier depending on when the production company turns in the complete paperwork to our payroll departments. The checks are sent by first-class mail. While most checks are received within two to three business days after being mailed, there are times when it takes longer, particularly during holiday periods.

Please allow 10 business days for the payment to be processed and mailed to you. If it has been more than 10 days since you last worked. Please complete our Crew & Talent Stop Pay Reissue Form available on our website. You may also send a signed, written request, last four digits of your SSN, via one of the methods below:

Email Us
– Fax: 818.848.0254
– Mail:

Entertainment Partners
Attn: Payment Support
P.O. Box 7836
Burbank, CA 91510

Please be sure that your request is signed before sending it in. We will accept a scan or photo of your signature. If you have any questions, please contact Payment Support at 800.417.0037.


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Casting Inquiries – I put different W4 exemptions on my casting vouchers, but my paychecks don’t match the exemptions I requested?

In Casting Payroll, we often process checks for more than one work date at the same time. The system calculates all paychecks processed on any given day with the number of exemptions on the last voucher that was input into the system. If you vary the number of exemptions you are claiming daily, we cannot guarantee that any particular voucher will match your paychecks. The box for the number of dependents should reflect the number of exemptions you are able to claim.

If you need additional assistance, you’ll need to speak to a Payment Support Specialist at (800) 417-0037 who can further assist you with your inquiry.


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Casting Inquiries – I’m missing my “bump” for: smoke, snow, water, make–up on my check, who can I contact for that?

Please complete our Crew & Talent Inquiries and Corrections Form available on our website along with a copy of your voucher for that day. You may also send a signed, written request, last four digits of your SSN, via one of the methods below:

Email Us
– Fax: 818.848.0254
– Mail:

Entertainment Partners
Attn: Payment Support
P.O. Box 7836
Burbank, CA 91510

Please be sure that your request is signed before sending it in. We will accept a scan or photo of your signature. If you have any questions, please contact Payment Support at 800.417.0037.


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Casting Inquiries – Why do I sometimes receive my paychecks out of work-date order?

Checks are not mailed in date order. Vouchers are processed as they come in from the production company, and individual production companies vary on how often they send the vouchers.


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Crew Employment and Paycheck Support

Automated Information Line Inquiries
(e.g. address changes, payment and earnings inquiries, W-2 copies)
800.417.0037
W2Group@ep.com

Electronic W-2 Registration Inquiries
(e.g. account access, verification code, online download)
800.417.0037
epw2registration@ep.com

Employment Verification Inquiries
(e.g. General VOE, Unemployment, Disability)
818.955.4449
Uigroup@ep.com

Minors Trust Deductions and Inquiries
818.955.6099
minorstrust@ep.com

Payroll Garnishment and Deduction Inquiries
(e.g. Federal Tax Liens, State Tax Liens and Child/Spousal Support)
818.955.4441
garnishments@ep.com