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Appeals Process – My request to correct my work state was denied, what can I do?

EP presents all corrections to the production for which you worked for approval. If the production determines that the work state was correct at the time of your employment, you may contact them directly to discuss the matter further. If the production is to agree with your request, the production is the one to contact us to initiate the correction to adjust the work state.


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Appeals Process – What can I do if my request for a social security correction is denied?

EP verifies all social security numbers with the Social Security administration. If the social security number does not match the Social Security Administrations records, EP will reject the request.

We ask that you contact the Social Security Administration to rectify the issue. Security Administration will provide documentation of the valid social security number on file. Once this document is presented to EP, we will update the social in our system.


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Appeals Process – What can I do if my request to correct my resident state is denied?

In order for EP to correct previously reported wages to government agencies for resident state purposes, we require that you present proof of the correct resident state you’re resided in at the time of employment. EP will accept utility bills, renter’s agreements and mortgage statements that show the location address with in the correct states jurisdiction.

Once the documentation is received, we will present the corrections request to the production for which you worked for approval. If the production determines that the resident state was correct at the time of your employment, you may contact them directly to discuss the matter further. If the production is to agree with your request, the production is the one to contact us to initiate the correction to adjust the resident state.


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Appeals Process – What can I do if my request to update my records with my new legal name was denied?

EP verifies all names with the Social Security administration. If the name does not match the Social Security Administrations records, EP will reject the request.

We ask that you contact the Social Security Administration to rectify the issue. The Social Security Administration will provide documentation of the name on file. Once this document is presented to EP, we will update the name our system.


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Appeals Process – What should I do if my request to update information on employment file was rejected?

EP will reject certain request due to missing and or incomplete information. Your initial request will be returned along with instructions on what is needed in order to process your request. Once EP receives the request and all information is provided, EP will update your information.


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Crew Employment and Paycheck Support

Automated Information Line Inquiries
(e.g. address changes, payment and earnings inquiries, W-2 copies)
800.417.0037
W2Group@ep.com

Electronic W-2 Registration Inquiries
(e.g. account access, verification code, online download)
800.417.0037
epw2registration@ep.com

Employment Verification Inquiries
(e.g. General VOE, Unemployment, Disability)
818.955.4449
Uigroup@ep.com

Minors Trust Deductions and Inquiries
818.955.6099
minorstrust@ep.com

Payroll Garnishment and Deduction Inquiries
(e.g. Federal Tax Liens, State Tax Liens and Child/Spousal Support)
818.955.4441
garnishments@ep.com