Search Support

Unclaimed Property – Q1. What is the salmon (orange) colored letter that I received?

This letter, which we refer to as a “Search Letter,” was sent to you by EP’s Unclaimed Property Research Unit. We are contacting you to let you know our records show one or more production payroll or residuals checks issued to you that have not been cashed or deposited.

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Unclaimed Property – Q2. What do I do with this search letter?

Follow the detailed instructions on the back of the search letter to receive a replacement check processed.

  • If the address on the search letter (located top left under your corporation and/or name is correct and current, you may claim a reissue by calling the hotline number (818) 955-6288, dialing 1, and following the prompts.
  • If the address on the search letter is NOT correct, please complete the back of the form in its entirety. A physical signature is required. Please e-mail a scan copy or picture copy to or you may mail the original form back (e-mail is preferred for quicker processing).

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Unclaimed Property – Q3. How long will it take for me to get my replacement check?

Unclaimed Property processes a reissue batch every 3-4 weeks due to the volume of claims being processed. The estimated time including printing and mailing of the replacement check is 4-6 weeks.

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Unclaimed Property – Q4.  Is the replacement check considered current year Income?

No, the replacement check is not considered current year income. A check net of taxes will be reissued since all taxes were reported on a previous year’s W-2 when the income was earned.

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Unclaimed Property – Q5.  The Hotline doesn’t work. What do I do?

Please be patient. Especially right after we mail a batch of search letters (usually in groups of thousands), the hotline receives an overwhelming number of calls at the same time. The best time to call is either early in the morning, later in the evening or on the weekends. Please note the hotline is available 24 hours a day, 7 days a week.

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Unclaimed Property – Q6. What does it mean if the hotline will not accept the last 4 digits of SSN?

There are many reasons this might occur. One possibility is that a number in your SSN has been transposed in our employee database and the system cannot verify your identity. When this happens, please e-mail and inform our unclaimed property unit of the issue. They will look into it and get back to you with a resolution.

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Crew & Talent Employment and Paycheck Support

Payroll/Payment Support Inquiries
(e.g. Personal information changes: address, name, ssn, W-4, Earnings history reports, Tax forms reprints & explanation: W-2's, 1099's 592b's etc.)
800.417.0037 Option 4

Electronic W-2 Registration Inquiries
(e.g. Paperlessemployee site: not able to register, password reset, verification code not received, cannot download W-2)
800.417.0037 Option 4

Employment Verification Inquiries
(e.g. General VOE, Unemployment, Disability)

Benefit Solution Inquiries
(e.g. EP Cares Health Insurance - non-union employees, Sick Leave, 1095-C tax forms, NY Paid Family Leave)
818. 955-6022
EP Cares:
Sick Leave:
1095-C tax forms:
NY Paid Family Leave:

Minors Trust Deductions and Inquiries
(e.g. Set-ups, coogan account deposits)

Payroll Garnishment and Deduction Inquiries
(e.g. Federal Tax Liens, State Tax Liens and Child/Spousal Support)

MyEP Portal Support
(e.g. login assistance & connecting payroll profile)
800.417.0037 Option 1

Direct Deposit Inquiries
(e.g. Entertainment Credit union & Banks set ups)

Pensions, Health & Welfare Inquiries
(e.g. Missing hours, Union Dues, Union 401k)

Unclaimed Property Inquiries
(e.g. Search letters, CA State Controller’s letters)