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Changes And Updates – How do I change my personal information (address, name, social security number, etc.) or view my checks?

Crew & Talent

To update your address or view your wage history please log in to our employee portal at my.ep.com.

If you’re not already signed up, you will need to create an account.

If you do not wish to sign up for access to your wage history and address information you will need to complete our Crew & Talent Address change form.

– To update your Name/Social Security Number, you will need to complete our Crew & Talent Inquiries & Corrections Form.

– To update your W-4 form please complete a current year W-4 and email it to w2group@ep.com.

Background Actors

– If you have updated your personal information on the employee portal, there is no need to update your personal information on your voucher.

If you do not wish to sign up for access to your wage history and address information you will need to complete our Background Actors Address change form.

– To update your Name/Social Security Number, you will need to complete our Background Actors Inquiries & Corrections Form.

– To update your W-4 form please complete a current year W-4 and email it to cpinquiries@ep.com.


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Changes and Updates – My loan-out corporation has been dissolved, how can I change my payments to be paid as an individual?

To update this information, please complete and submit our Crew & Talent Inquiries and Corrections form and include a copy of the legal state dissolution of Corporation documentation with state seal you received.


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Changes and Updates – What is an IRS Lock-in letter?

From time to time, the IRS (under the IRC section 3402) sends a “Lock-in Letter” notifying the employer that a given employee is not entitled to claim a complete exemption from withholding or more than a specified number of withholding allowances.

This “lock” cannot be removed until we receive a modification or release from the IRS. If you need to request a copy of this letter, please submit our Crew & Talent Inquiries and Corrections form.


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Crew & Talent Employment and Paycheck Support

Payroll/Payment Support Inquiries
(e.g. Personal information changes: address, name, ssn, W-4, Earnings history reports, Tax forms reprints & explanation: W-2's, 1099's 592b's etc.)
800.417.0037 Option 4
W2Group@ep.com

Electronic W-2 Registration Inquiries
(e.g. Paperlessemployee site: not able to register, password reset, verification code not received, cannot download W-2)
800.417.0037 Option 4
epw2registration@ep.com

Employment Verification Inquiries
(e.g. General VOE, Unemployment, Disability)
818.955.4449
Uigroup@ep.com

Benefit Solution Inquiries
(e.g. EP Cares Health Insurance - non-union employees, Sick Leave, 1095-C tax forms, NY Paid Family Leave)
818. 955-6022
EP Cares: epcares@ep.com
Sick Leave: sickleave@ep.com
1095-C tax forms: 1095inquiry@ep.com
NY Paid Family Leave: NYPFL@ep.com

Minors Trust Deductions and Inquiries
(e.g. Set-ups, coogan account deposits)
818.955.6099
minorstrust@ep.com

Payroll Garnishment and Deduction Inquiries
(e.g. Federal Tax Liens, State Tax Liens and Child/Spousal Support)
818.955.4441
garnishments@ep.com

MyEP Portal Support
(e.g. login assistance & connecting payroll profile)
800.417.0037 Option 1
myepsupport@ep.com

Direct Deposit Inquiries
(e.g. Entertainment Credit union & Banks set ups)
directdeposit@ep.com

Pensions, Health & Welfare Inquiries
(e.g. Missing hours, Union Dues, Union 401k)
pensions@ep.com

Unclaimed Property Inquiries
(e.g. Search letters, CA State Controller’s letters)
818.955.4047
upru@ep.com