Search Support

Appeals Process – My request to correct my work state was denied, what can I do?

EP presents all corrections to the production for which you worked for approval. If the production determines that the work state was correct at the time of your employment, you may contact them directly to discuss the matter further. If the production is to agree with your request, the production is the one to contact us to initiate the correction to adjust the work state.


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Appeals Process – What can I do if my request for a social security correction is denied?

EP verifies all social security numbers with the Social Security administration. If the social security number does not match the Social Security Administrations records, EP will reject the request.

We ask that you contact the Social Security Administration to rectify the issue. Security Administration will provide documentation of the valid social security number on file. Once this document is presented to EP, we will update the social in our system.


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Appeals Process – What can I do if my request to correct my resident state is denied?

In order for EP to correct previously reported wages to government agencies for resident state purposes, we require that you present proof of the correct resident state you’re resided in at the time of employment. EP will accept utility bills, renter’s agreements and mortgage statements that show the location address with in the correct states jurisdiction.

Once the documentation is received, we will present the corrections request to the production for which you worked for approval. If the production determines that the resident state was correct at the time of your employment, you may contact them directly to discuss the matter further. If the production is to agree with your request, the production is the one to contact us to initiate the correction to adjust the resident state.


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Appeals Process – What can I do if my request to update my records with my new legal name was denied?

EP verifies all names with the Social Security administration. If the name does not match the Social Security Administrations records, EP will reject the request.

We ask that you contact the Social Security Administration to rectify the issue. The Social Security Administration will provide documentation of the name on file. Once this document is presented to EP, we will update the name our system.


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Appeals Process – What should I do if my request to update information on employment file was rejected?

EP will reject certain request due to missing and or incomplete information. Your initial request will be returned along with instructions on what is needed in order to process your request. Once EP receives the request and all information is provided, EP will update your information.


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Crew & Talent Employment and Paycheck Support

Payroll/Payment Support Inquiries
(e.g. Personal information changes: address, name, ssn, W-4, Earnings history reports, Tax forms reprints & explanation: W-2's, 1099's 592b's etc.)
800.417.0037 Option 4
W2Group@ep.com

Electronic W-2 Registration Inquiries
(e.g. Paperlessemployee site: not able to register, password reset, verification code not received, cannot download W-2)
800.417.0037 Option 4
epw2registration@ep.com

Employment Verification Inquiries
(e.g. General VOE, Unemployment, Disability)
818.955.4449
Uigroup@ep.com

Benefit Solution Inquiries
(e.g. EP Cares Health Insurance - non-union employees, Sick Leave, 1095-C tax forms, NY Paid Family Leave)
818. 955-6022
EP Cares: epcares@ep.com
Sick Leave: sickleave@ep.com
1095-C tax forms: 1095inquiry@ep.com
NY Paid Family Leave: NYPFL@ep.com

Minors Trust Deductions and Inquiries
(e.g. Set-ups, coogan account deposits)
818.955.6099
minorstrust@ep.com

Payroll Garnishment and Deduction Inquiries
(e.g. Federal Tax Liens, State Tax Liens and Child/Spousal Support)
818.955.4441
garnishments@ep.com

MyEP Portal Support
(e.g. login assistance & connecting payroll profile)
800.417.0037 Option 1
myepsupport@ep.com

Direct Deposit Inquiries
(e.g. Entertainment Credit union & Banks set ups)
directdeposit@ep.com

Pensions, Health & Welfare Inquiries
(e.g. Missing hours, Union Dues, Union 401k)
pensions@ep.com

Unclaimed Property Inquiries
(e.g. Search letters, CA State Controller’s letters)
818.955.4047
upru@ep.com